A message of hope rises as we approach the end of the year that has delivered the worst crisis in the travel-retail industry’s history.

From the encouraging news of a new vaccine to Asia’s remarkable recovery, regions where the Covid-19 pandemic has impacted duty-free sales like never before can now look to 2021 with a renewed sense of confidence – albeit restrained.

In the DFNI November issue you will find big interviews with Heathrow Retail Director Fraser Brown and TFWA President Alain Maingreaud, along with insightful features on Packaging and Health & Wellness.

What’s more, you can find the latest details on our latest initiative, the Cruise Seminar, taking place on 18 November, by turning to p39.

“I think the crisis provides an opportunity to improve the business model and I am quite confident that we will find a new, revised and more sustainable model for all the stakeholders for the good of the industry,” TFWA President Alain Maingreaud tells us in his interview on p30.

Maingreaud also reveals details for the association’s plans for next year and the upcoming China Reborn virtual event in December.

On p34, Heathrow Retail Director Fraser Brown talks to us about how the airport’s retail division is adapting its pillars of Digital, Experience, Space, and Offer to meet demands from all stakeholders during turbulent times.

Looking at the world of Packaging in travel retail, we hear from Dubai Duty Free, Gebr HeinemannNestlé, Mondelez World Travel Retail, Leonidas, Accolade Wines, Nude Brand Creation, Denomination, Nuxe and Molton Brown about the industry’s drive to push ahead with sustainable packaging despite the challenges within the Liquor & Confectionery and Beauty categories.

Moreover, on p86 we hear how the industry is pulling out all the stops to rebuild consumer confidence by investing in the Health & Wellbeing category. We hear from Nuwave Channel Partners, Schäfer Airport Retail, and Long Haul Spa amongst others.

Don’t forget to turn to p40 to meet the 2020 Frontier Awards winners, revealed at the end of September during a virtual ceremony, for the first time of the Awards’ history.

And on p22, we examine why arrivals duty and tax-free shopping at EU airports is key to the recovery of the aviation sector from the Covid-19 pandemic.

Finally, don’t miss DFNI‘s regular columns including Opinion – this month penned by Blackjack Promotions Head of Travel Retail Leanne Nutter – on p12, Beauty News on p13, Tobacco News on p15, Fashion News on p16, Liquor News on p17, Gifts & Electronics News on p18, Watches & Jewellery News on p20, and Confectionery News on p21.

Read the full issue here.

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